How do I add another portal admin?
In Coursebox, there are two types of portal admins you can add to your platform: Super Admin and User Admin. This article explains the difference between these roles and walks you through how to promote an existing user to each one.
Important: Adding a course Collaborator is NOT the same as making someone a portal admin. A Collaborator can only access and edit a single course. Portal admins have platform-wide access and responsibilities. See the Course Editing article for more on Collaborators.
Understanding Admin Roles
Role | What they can do | Best for |
|---|---|---|
Super Admin | Full access to all platform settings, users, courses, branding, payments, and configuration | Trusted team members who need complete control |
User Admin | Can manage community/users and platform theme, but does not have full Super Admin access | HR managers, team leaders, or anyone managing learners without needing full settings access |
How to Add a Super Admin
For Business & Enterprise Accounts only. To upgrade: https://www.coursebox.ai/pricing
Only the current Super Admin can promote another user to Super Admin level.
Go to Community from the left-hand menu.
Find and click on the user you want to promote.
Click the dropdown arrow next to their name.
Select Update User.
Click the pencil icon to edit their profile.
In the Status field, remove their current role and type Super Admin.
Select it from the dropdown list and click Save.
Note: Be careful when assigning Super Admin access — this role has full control over the platform including billing, branding, and user data.
How to Add a User Admin
User Admins can manage community members and the platform theme, but do not have full Super Admin access.
Go to Community from the left-hand menu.
Find and click on the user you want to promote.
Click the dropdown arrow next to their name.
Select Update User.
Click the pencil icon to edit their profile.
In the Status field, type User Admin and select it from the dropdown.
Click Save.
Note: The user must already have an account on your platform before they can be promoted to any admin role.
How to Remove an Admin
To remove admin access from a user:
Go to Community and open the user's profile.
Click the dropdown arrow > select Update User.
Click the pencil icon to edit.
In the Status field, click the X next to their admin role to remove it.
Assign a new appropriate role (e.g., Learner or General) and click Save.
For more information on all user roles and permissions, see the User and Status Hierarchy article.