How do I create a support ticket in Coursebox?

You can create a support ticket through the Coursebox Help Portal. Follow the steps below to submit your request.

Submit a support ticket

1. Go to the Coursebox support home page: https://courseboxptyltd.freshdesk.com/support/home
2. Click Submit a ticket on the main page
3. Complete the ticket form:
   • Requester — enter your email address (for example, hello@kerstinbachler.me)
   • Subject — add a short, clear title (for example, “AI course creation stuck at 28%”)
   • Type — select Question or Incident
   • Priority — choose how urgent the issue is
   • Product — select Coursebox Pty Ltd
   • Description — clearly explain the issue, including your subscription plan (for example, Creator-LMS-EUR-Monthly), confirmation that AI credits aren’t fully used, and details of the issue
4. (Optional but recommended) Attach screenshots showing the screen where the course is stuck and your My Credits page
5. Complete the reCAPTCHA and click Submit

You can also search the Coursebox User Manual for related help articles and troubleshooting tips.