Create a support ticket in Coursebox Help Center
You can submit a support request directly from the Coursebox Help Center. Once submitted, you can also track and respond to your tickets from the same portal.
Submit a support request
Go to the Coursebox support portal: https://support.coursebox.ai
Click + New request in the left sidebar (or send an email to support@coursebox.ai directly).
Sign in with your email address. Enter your email and click Continue — you'll receive a magic link to log in.
Fill in the support request form: describe your issue in the "What can we help you with?" field, add a Subject line, and a detailed Description. You can also add additional recipients if needed.
Click Create support request. Your ticket will be submitted and you'll be taken to your conversation thread where you can add further messages and track the status of your request.
To view or follow up on existing tickets, click Inbox in the left sidebar of the Help Center after signing in.
Troubleshooting Support Tickets
I didn't receive the magic link email.
Check your spam or junk folder for an email from support@coursebox.ai. If it is not there, wait 2 minutes and try again by re-entering your email on the support portal login page. If the problem persists, email support@coursebox.ai directly.
I submitted a ticket but haven't received a response.
Response times are typically within 1 business day. Check your spam folder for the confirmation email. You can also log in to the Help Center and view your ticket status under Inbox.
I can't find the '+ New request' button.
You need to be signed in to see this button. Click Sign in, enter your email address, and use the magic link to log in — after signing in, the button will appear in the left sidebar.
My attachment didn't upload with my ticket.
Attachments must be under 10MB. If your file is larger, try compressing it first, or paste a Google Drive or Dropbox link in your ticket description instead.
Book a Support & Training Session
Need hands-on help or a walkthrough of Coursebox? You can book a personalised support and training session with our team.
Book a session here: https://calendly.com/meet-coursebox