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How can I regenerate a course completion and trigger a certificate?

Updated by Carolina Martin

For Pro + LMS & Enterprise accounts only. To upgrade, see https://www.coursebox.ai/pricing.

As a Super Admin, you can manually regenerate a learner’s course completion from their Reports tab. This is helpful when a certificate wasn’t triggered due to system issues or incomplete tracking.

How to regenerate a completion

  1. Go to the learner’s profile

  2. Select the Reports tab

  3. Locate the course you want to regenerate

  4. Click the circular arrow icon next to the course under the Result column

This action will update the course completion status and trigger the corresponding certificate to be issued.

Learner profile Reports tab with the circular arrow icon in the Result column to regenerate a completion

You can also mark a course complete for a learner from Reports: open the course, click the learner, then click Force completion and Confirm: mark course complete. See Report Management.

For more information on certificates, see Certificate Management in the manual.