How can I regenerate a course completion and trigger a certificate?

For Business & Enterprise accounts only. To upgrade, see https://www.coursebox.ai/pricing.

As a Super Admin, you can manually regenerate a learner’s course completion from their Reports tab. This is helpful when a certificate wasn’t triggered due to system issues or incomplete tracking.

How to regenerate a completion

Go to the learner’s profile
Select the Reports tab
Locate the course you want to regenerate
Click the circular arrow icon next to the course under the Result column

This action will update the course completion status and trigger the corresponding certificate to be issued.

Regenerate completion icon next to a course in the learner’s Reports tab

For more information on certificates, see Certificate Management in the manual.