Report Management
Plan requirement: Basic reports — who is enrolled, how far learners have progressed, and their assessment scores — are available on every plan, including Free. The advanced reporting dashboard, and the Group, Resource and Newsfeed reports described below, require Pro + LMS or Enterprise. Compare plans.
On an earlier plan? Plan names and inclusions changed when we moved to Free, Creator, Pro, Pro + LMS and Enterprise. If you are on an earlier plan, your subscription continues unchanged and you keep everything it included — so you may still see features this article lists under a higher plan. Nothing has been removed from your account.
The Pro + LMS reporting and analytics dashboard helps Super Administrators and Facilitators monitor learner activity, track progress and evaluate course effectiveness — including completion rates and assessment results.
Wherever you see a download icon on a report, click it to download that report as a .CSV file, which you can open in Excel or Google Sheets.
View Reports from the Dashboard
Click on the Reports menu on the left-hand side navigation bar to access the report section.
View Reports from a Course
From your Course click on the Graph Icon on the top menu.
The following window will open:
Filtering reports
These filters apply to every report type. You can filter the report based on:
Types of Report: Click on the dropdown menu and select the type of report you want to view.
Date Range: Select your date range by changing Start Date and End Date Input.
User Type: Click on the filter icon button to select users based on their status. Coursebox allows you to generate reports for active users, archived users and unconfirmed users.
Once you have set your filters, click on the Apply Filters button to generate the report. You can always reset to the default filter setting by clicking on the Reset button.
View Learner Reports
These reports show learner progress and engagement, either for your own courses (My Learners) or across the entire platform (All Learners). You can view interaction trends, completion status, and download detailed .CSV reports.
Course reports can be downloaded as a CSV even while a course is still in Draft status, so you can review learner interaction data before publishing. Deleted learners are hidden from course reports by default, and the User Type status filter lets you choose to include or exclude them alongside active, archived, and unconfirmed users.
You can click on the graph icon to view day-wise course interaction reports and course completion status of individual learners.
View Certificate Reports
Track certificate achievements within your courses. My Certificates shows certificates you've earned, while All Certificates provides a platform-wide view of issued certificates.
Certificate reports show one row per learner, consolidating all of a learner's certificate activity into a single row so the report is easier to scan and export.
View Group Reports
See how learners engage within their assigned Groups. This report details Group-level activity, including posts, comments, and likes.
The definitions of the metrics are as follows:
Admin: No. of admins of the Group.
Members: No. of members of the Group.
Posts: No. of posts made in the Group within the time frame selected.
Comments: No. of comments made in the Group within the time frame selected.
Likes: No. of likes made in the Group within the time frame selected.
You can click on the graph icon to view day-wise social engagement reports of the Group.
The Overview tab shows how many users interacted with the Group.
Engagement is comparative and the total user engagement is scored out of 100% based on count of posts, comments and likes.
View Resources Reports
Monitor access and usage of resources you've uploaded or shared.
View Newsfeed Reports
See learner engagement across social features like posts, likes, and comments, with metrics and graphs showing how actively users interact with your community content.
You can click on the graph icon to view day-wise social engagement reports of the learners.
Newsfeed metric definitions
Followers: No. of users following the user. In Pro + LMS, any user can follow or unfollow another user, which means they will see their posts. By default, all users follow the super admin. The super admin can enable or disable auto-follow.
Followings: No. of users the user is following.
Learners: No. of users who are learning from the user.
Members: No. of total members in the Groups owned by the user.
Posts: Total no. of posts made by the user within the time period selected.
Likes: Total no. of likes received by the user on their posts within the time period selected.
Comments: Total no. of comments received by the user on their posts within the time period selected.
Newsfeed graph definitions
Overview: How many users interacted with one of my Groups, courses, posts, or profile in any way in the past 30 days.
Profile: How many users interacted with my profile in any way.
Learning: How many users interacted with my courses in any way.
Groups: How many users interacted with my Groups in any way.
Posts: How many users interacted with my posts in any way.
Questions: How many users interacted with my questions in any way.
Download the Registration Log Report
The Registration Log provides a downloadable record of all confirmed and unconfirmed user registrations. Use this for onboarding tracking, user management, or audit purposes.
The registration report is available only as a .CSV file. Click the download icon to download it.
Group Administrator Visibility
This rule applies to every report type. If you are an administrator of a group, and that group is enrolled into a course, your access to learner reports will be limited to the learners in your group only.
For example:
A course may have 1,000 total students enrolled.
Your group may have 10 students enrolled in the same course.
As the group administrator, when you view reports for that course, you will only see the 10 students in your group, not the entire course list.
This ensures that group administrators can focus on monitoring the learners they are directly responsible for, without visibility into other groups' learners.
Troubleshooting Reports
The reports section shows no data.
Ensure learners have been enrolled and have started interacting with the course. Reports only populate once learner activity has occurred. Also check that your date range filter covers the period you are investigating — click Reset to return to the default filter settings.
I can't download a CSV report.
Click the download icon on the right side of the report. If the download doesn't start, check that your browser is not blocking file downloads. The file will open in Excel or Google Sheets.
My report only shows some learners, not all.
If you are a Group Administrator, you will only see learners in your group by design — see Group Administrator Visibility above. If you are a Super Admin and still see limited data, check your User Type filter — it may be set to Active only, excluding archived or unconfirmed users. Click Reset to return to default filter settings.