Account Access, Management & Subscription
This guide covers everything related to your Coursebox account. Whether you need to log in, reset your password, upgrade your plan, resume a paused subscription, cancel your plan or delete your account, you'll find step-by-step instructions here.
On an earlier plan? Plan names and inclusions changed when we moved to Free, Creator, Pro, Pro + LMS and Enterprise. If you are on an earlier plan, your subscription continues unchanged and you keep everything it included — so you may still see features this article lists under a higher plan. Nothing has been removed from your account.
Watch the tutorial videos found in our YouTube Video Library.
Log in to Coursebox (sign in / access my account)
Option 1: my.coursebox.ai (most users)
Navigate to https://my.coursebox.ai > enter email and password > click Log In.
Option 2: your own branded portal (Pro, Pro + LMS and Enterprise)
Log in via your custom portal URL, or go to https://www.coursebox.ai/lms-login
Forgot your password? Click Forgot Password to receive a reset link by email.
Your password must be at least 12 characters and include letters, numbers and at least one special character.
Manage, cancel and delete your account
Upgrade your plan
Click the Upgrade button on the right side of the top bar.
The Choose your plan window opens. Choose Yearly or Monthly, then click the button under the plan you want and follow the steps.
New portals are created immediately upon upgrade — your portal will be live and ready to use as soon as your plan is activated.
Enterprise is not available through the Upgrade button. Enterprise is sold under a signed agreement with a minimum 2-year initial term, and is the only plan that includes MSAs, DPAs, SLAs, vendor security assessments and procurement support. Every other plan is self-serve. See Coursebox Enterprise or email support@coursebox.ai.
Downgrade your plan
Click the Upgrade button when logged in, or select your chosen plan via the pricing page. Use the same email address as your account.
Pause your subscription
If you need to take a break from your Coursebox subscription, you can pause it instead of cancelling. Pausing stops billing for up to three months and keeps your courses for that time.
Pausing isn't indefinite. We don't offer an open-ended pause. You can pause for 1, 2 or 3 months.
Steps:
Go to Settings → Account.
Under Subscription, click Cancel Plan. This doesn’t cancel anything straight away.
Choose Pause, select 1, 2 or 3 months, and confirm.
For what happens while you're paused on each plan, see Pausing your subscription (instead of cancelling).
Need help? Contact the Coursebox support team at support@coursebox.ai.
Resume a paused subscription
If your subscription has been paused, you can reactivate it yourself without contacting support:
Log in to your Coursebox account.
Click the Upgrade button in the top bar.
Select Resume Subscription from the options.
Confirm the reactivation.
Change my payment details (credit card, PayPal or Google Pay)
Use this if you need to update the payment method used to pay for your subscription.
Note: Coursebox currently supports Credit Card, PayPal, and Google Pay for subscription payments. Other local payment methods, including Pix, are not available.
If a payment fails, Coursebox shows an Update Payment Info button so you can add a new card straight away.
To change the card, PayPal or Google Pay account you pay with at any other time, email support@coursebox.ai and we'll update it for you.
My credits (view remaining credits)
Go to Settings → Account and scroll to My Credits. It shows how much of your AI allowance you've used and the date your credits reset. On the Free plan, credits are a one-off allowance and don't reset. See Account Settings.
Tip: If you're running low on credits, click the Upgrade button to explore higher plans.
Manage admin seats
The Super Admin adds, removes and checks admin seats in Settings → Account → Admin Seats. You don't need the subscription portal to change admin seats. For the steps, see Account Settings.
Purchase other add-ons
Other add-ons, such as Coursebox API access, a branded mobile app, extra storage and a backup extension, are added by our team. Email support@coursebox.ai with the add-on you want and we'll set it up.
Admin seats are self-serve. See Manage admin seats above.
Before you cancel: your options
If you're thinking about cancelling, check these alternatives first. They keep your courses and data intact:
Pause instead of cancel: stop billing for up to three months while keeping your courses (see Pause your subscription above).
Downgrade to a smaller plan: if your plan is more than you need, move to a lower tier instead of leaving (click Upgrade in the top bar and choose a smaller plan).
Switch to annual: if cost is the concern, the annual plan gives more AI credits from day one for less than monthly billing.
Talk to us first: Book here for a quick, no-pressure call, or email support@coursebox.ai and we'll help you find the right fit.
What you lose when you cancel
When your subscription ends, your courses are unpublished and learners are unenrolled. Cancelling stops future billing and your account stays active, so your courses are not deleted.
What happens to courses you have already exported or embedded depends on the type:
Self-hosted SCORM keeps working. It is a standalone copy that runs on your own LMS or server with no connection to Coursebox, so it continues to work after you cancel. It leaves out anything that needs a live connection — the AI tutor, listen mode, short answer questions, assignment submissions and discussions — and it will not update when the course changes in Coursebox. Self-hosted SCORM export is available on Pro and above.
Dynamic SCORM and LTI stop working. Both deliver the live course from Coursebox, so they need an active subscription. Courses you have already exported as dynamic SCORM, or embedded via LTI, will stop functioning when your subscription ends.
PDF and HTML exports you have already downloaded are yours to keep.
If you rely on dynamic SCORM or LTI and are planning to cancel, consider exporting a self-hosted SCORM package first while your subscription is still active. See Share & Export a Course. If you may return, pause instead of cancelling.
Cancel your plan (end my subscription)
On my.coursebox.ai, you must cancel your active plan before deleting your account.
Go to Settings → Account.
Under Subscription, click the grey Cancel Plan button and confirm when prompted.
Note: Cancelling stops future billing but your account remains active until deleted.
Cancel a branded portal (Pro, Pro + LMS and Enterprise)
Before deleting your account, you must cancel your active plan.
The steps are the same as above: go to Settings → Account, then under Subscription click Cancel Plan and confirm when prompted. A screen then guides you through the rest of the cancellation.
Note: Cancelling a branded portal stops future billing and your account stays active, so your courses are not deleted.
Enterprise customers: if you are on a signed Enterprise agreement, cancellation is governed by that contract and its minimum 2-year initial term, not by this button. Please contact support@coursebox.ai or your account contact before cancelling.
Deleting your account (close my account)
After cancelling, return to Settings → Account, click Delete Account and confirm.
Note: You cannot delete your account while your subscription is active or paused. If your subscription is paused, you'll need to fully cancel it first (see Cancel your plan above) before the Delete Account option will work.
Download your receipt / invoice
Your subscription invoice is emailed to the address you paid with. Need another copy? Email support@coursebox.ai and we'll send it.
Why does my course show “Resume” instead of “Paid” or “Buy Now”?
If a course shows Resume (or Resume Subscription) instead of Paid / Buy Now, your subscription is currently paused. Reactivate it by logging in, clicking Upgrade in the top bar, and choosing Resume Subscription. Once active, the Paid and Buy Now options return and you can sell the course.