Account Access, Management & Subscription
This guide covers everything related to your Coursebox account. Whether you need to log in, reset your password, upgrade your plan, resume a paused subscription, cancel your plan, delete your account, or migrate courses to a new LMS, you'll find step-by-step instructions here.
Watch the tutorial videos found in our YouTube Video Library.
Log In to Coursebox (Sign In / Access My Account)
Option 1: My Coursebox (Most Users)
Navigate to https://my.coursebox.ai > enter email and password > click Log In.
Option 2: Business and Enterprise (Branded Platform)
Log in via your custom portal URL, or go to https://www.coursebox.ai/lms-login
Forgot your password? Click "Forgot Password" to receive a reset link by email.
Your password must be at least 12 characters, include letters, numbers, and at least one special character.
Manage, Cancel and Delete Account
Upgrade Your Plan
Click the Upgrade button on the right side of the top bar.
A popup will appear showing your current plan highlighted alongside all available plans — select the one that suits you and follow the steps.
New LMS Portals
🆕 New in 2.0: New LMS portals are now created immediately upon upgrade — no waiting time required. Your portal will be live and ready to use as soon as your plan is activated.
Downgrade Your Plan
Click the Upgrade button when logged in, or select your chosen plan via the pricing page. Use the same email address as your account.
Pause Your Subscription
If you need to take a break from your Coursebox subscription, you can pause it from the customer portal. Pausing keeps your account active without ongoing billing until you choose to resume.
Steps:
• Go to the Coursebox subscription portal: https://courseboxai.chargebeeportal.com/portal/v2/login?forward=portal_main
• Enter the email address linked to your Coursebox account and request a one-time password.
• Check your inbox, copy the OTP, paste it into the login screen, and click Login →.
• On the Manage Subscriptions page, click your active plan (e.g. Pro AUD Monthly).
• On the Subscription Details screen, click Pause Subscription.
• Confirm the pause when prompted.
Your subscription will be paused and billing will stop until you reactivate it.
Need help? If you don't receive the OTP or run into issues, contact the Coursebox support team at support@coursebox.ai
Resume a Paused Subscription
🆕 New in 2.0: You can now resume a paused subscription directly from within the platform without needing to contact support.
If your subscription has been paused, you can reactivate it by:
Logging in to your Coursebox account.
Clicking the Upgrade button in the top bar.
Selecting Resume Subscription from the options.
Confirming the reactivation.
Change My Payment Details (Credit Card, PayPal or Google Pay)
If you need to update the payment method used to pay for your subscription. Coursebox accepts Credit Card, PayPal, and Google Pay.
• Go to the Coursebox subscription portal: https://courseboxai.chargebeeportal.com/portal/v2/login?forward=portal_main
• Enter the email address linked to your Coursebox account and request a one-time password.
• Check your inbox, copy the OTP, paste it into the login screen, and click Login →.
• On the Manage Subscriptions page, click on Payment Methods
Then add a new payment method or edit the current method.
My Credits (View Remaining Credits)
Click the dropdown arrow in the top right corner > select Payments >
Scroll down to see your credits.
Before you cancel — your options
If you're thinking about cancelling, check these alternatives first — they keep your courses and data intact:
Pause instead of cancel — stop billing while keeping your account and courses safe, and resume any time (see Pause Your Subscription above).
Downgrade to a smaller plan — if your plan is more than you need, move to a lower tier instead of leaving (click Upgrade in the top bar and choose a smaller plan).
Switch to annual — if cost is the concern, the annual plan gives more AI credits from day one for less than monthly billing.
Talk to us first — book a quick, no-pressure call at https://calendly.com/meet-coursebox or email support@coursebox.ai and we'll help you find the right fit.
What you lose when you cancel: your courses are unpublished, learners are unenrolled, and on a Branded Training Platform your platform and data are permanently deleted. SCORM and LTI courses stop functioning — including ones already exported — and previously exported SCORM/LTI courses only keep working while your account stays active each year. If you may return, pause instead.
Cancel Your Plan (End My Subscription)
In my.coursebox, you you must cancel your active plan, before deleting your account.
Go to Settings > Manage Account.
Click the Cancel Plan button (grey) > confirm when prompted.
Note: Cancelling stops future billing but your account remains active until deleted.
Cancel Branded Training Platform (Business & Enterprise)
Before deleting your account, you must cancel your active plan.
Go to Settings > Manage Account.
Click the Cancel Plan button (red) > confirm when prompted.
You will be taken to this screen where you can follow the steps.
Note: When cancelling a Branded Training Platform all data will be permanently deleted.
Deleting Your Account (Close My Account)
After cancelling, return to Settings > Manage Account > click Delete Account > confirm.
Download Your Receipt / Invoice
If you need a copy of your subscription invoice or receipt, you can access these directly through the Coursebox subscription portal.
Steps:
Go to the Coursebox subscription portal: https://courseboxai.chargebeeportal.com/portal/v2/login?forward=portal_main
Enter the email address linked to your Coursebox account and request a one-time password.
Check your inbox, copy the OTP, paste it into the login screen, and click Login →.
On the Manage Subscriptions page, click on Billing History.
Find the relevant invoice and click Download PDF to save your receipt.
Why does my course show “Resume” instead of “Paid” or “Buy Now”?
If a course shows Resume (or Resume Subscription) instead of Paid / Buy Now, your subscription is currently paused. Reactivate it by logging in, clicking Upgrade in the top bar, and choosing Resume Subscription. Once active, the Paid and Buy Now options return and you can sell the course.
Common questions this article answers
Why does my course say “Resume” instead of “Paid” or “Buy Now”?
How do I resume a paused subscription?
Why can't I set my course to paid or sell it?