Pausing your subscription (instead of cancelling)
If you need a break from Coursebox but don't want to lose your work, you can pause instead of cancelling. Pausing stops billing while keeping your account, courses, and learners intact — and you can resume any time and pick up exactly where you left off. For most people, pausing is the better choice over cancelling if there's any chance you'll come back.
What stays intact while paused
Your courses stay saved — nothing is unpublished or deleted.
Your account and data are kept, including learners and progress.
Billing stops until you choose to resume.
You can resume any time and continue where you left off.
SCORM exports: If you have Standard (Dynamic) SCORM packages deployed in an external LMS, they rely on your account being active — they may stop working while your subscription is paused, even though your courses remain saved and are not unpublished. Self-Hosted SCORM packages are unaffected by a pause, since they don't require a live connection back to Coursebox.
How to pause (my.coursebox)
Go to the Coursebox subscription portal: https://courseboxai.chargebeeportal.com/portal/v2/login?forward=portal_main
Enter the email address linked to your Coursebox account and request a one-time password (OTP).
Check your inbox, copy the OTP, paste it into the login screen, and click Login →.
On the Manage Subscriptions page, click your active plan (for example, Pro AUD Monthly).
On the Subscription Details screen, click Pause Subscription and confirm when prompted.
Your subscription will be paused and billing will stop until you reactivate it.
How to resume a paused subscription
🆕 You can now resume a paused subscription yourself, without contacting support.
Go to the Coursebox subscription portal: https://courseboxai.chargebeeportal.com/portal/v2/login?forward=portal_main
Enter the email address linked to your Coursebox account and request a one-time password (OTP).
Check your inbox, copy the OTP, paste it into the login screen, and click Login →.
On the Manage Subscriptions page, click your paused plan (for example, Pro AUD Monthly).
On the Subscription Details screen, click Resume Subscription and confirm when prompted.
Billing restarts from the date you resume, and your courses, learners and progress are exactly as you left them.
If you decide to cancel instead
If you would rather cancel than resume, open your Coursebox account and go to Profile > Settings > Manage Account, then click the grey Cancel Plan button and confirm when prompted.
Cancelling is not the same as pausing. Before you cancel, read Thinking of cancelling? Your options before you go so you know what happens to your courses and data.
Enterprise and legacy plans
If you're on an Enterprise plan, or an older plan such as Business or LMS, and you don't see a pause option, contact our team and we'll help you pause rather than lose your platform. Book a quick call at https://calendly.com/meet-coursebox or email support@coursebox.ai.
Need help?
If you don't receive the OTP, can't find the pause option, or aren't sure whether to pause or change plan, we're happy to help — book a call at https://calendly.com/meet-coursebox or email support@coursebox.ai.