Pausing your subscription (instead of cancelling)
If you need a break from Coursebox but don’t want to lose your work, you can pause instead of cancelling. Pausing stops billing for up to three months and keeps your courses for that time, so you can pick up where you left off. For most people, pausing is the better choice over cancelling if there’s any chance you’ll come back.
Pausing isn’t indefinite. You can pause for up to three months: choose 1, 2 or 3 months when you pause.
What happens while you're paused
What you and your learners can do while paused depends on your plan.
Creator plans
Your account moves to the Free plan while paused.
Your courses stay published and your learners keep access.
You can still log in and edit your courses, but AI credits aren't available until you resume.
SCORM exports keep working.
Pro plan
Your account is fully blocked until you resume. You and your learners can't access it in the meantime.
SCORM and LTI exports stop working while paused.
Nothing is deleted. Everything comes back when you resume.
All plans
Learner enrolments and progress are kept.
Billing stops for the pause period you choose (1, 2 or 3 months).
When you resume, everything is exactly as you left it.
How to pause
Log in to Coursebox and go to Settings → Account.
Under Subscription, click Cancel Plan.
You’ll be offered the option to pause your subscription instead of cancelling. Choose Pause, select 1, 2 or 3 months, and confirm.
Clicking Cancel Plan doesn't cancel anything straight away. You'll always see the option to pause before anything is final.
Your subscription will be paused and billing will stop for the period you selected.
How to resume a paused subscription
You can resume a paused subscription yourself, without contacting support.
Log in to your Coursebox account.
Click the Upgrade button in the top bar.
Select Resume Subscription and confirm.
Billing restarts from the date you resume, and your courses, learners and progress are exactly as you left them.
If you decide to cancel instead
If you’d rather cancel than pause, go to Settings → Account, click Cancel Plan under Subscription, then continue past the pause option and confirm your cancellation.
Cancelling is not the same as pausing. Before you cancel, read Thinking of cancelling? Your options before you go so you know what happens to your courses and data.
Enterprise and legacy plans
If you're on an Enterprise plan, or an older plan such as Business or LMS, and you don't see a pause option, email support@coursebox.ai and we'll help you pause rather than lose your platform.
Need help?
If you can't find the pause option or aren't sure whether to pause or change plan, we're happy to help. Book here for a quick call, or email support@coursebox.ai.