Thinking of cancelling? Your options before you go
If you're thinking about cancelling, we'd love the chance to help first. Often there's a setup, plan, or billing change that solves the problem without losing your courses and progress. Here are the options worth checking before you cancel, what you'll lose if you do, and the steps to cancel if it's still the right call.
Talk to us first (free, no pressure)
If anything isn't working, is costing more than expected, or you're just not getting the value you hoped for, the fastest fix is a quick call. We can often sort it out live or find a plan that fits better.
Book here to pick a time that suits you.
You can also email the team any time at support@coursebox.ai.
Option 1: Pause instead of cancel
Need a break but don't want to lose your work? Pausing stops billing for up to three months and keeps your courses for that time, so you can pick up where you left off. On Creator plans your courses also stay live while paused. On the Pro plan your account is blocked until you resume. To pause, go to Settings → Account, click Cancel Plan under Subscription, choose Pause and select 1, 2 or 3 months. For the full steps and what happens on each plan, see Pausing your subscription (instead of cancelling).
Option 2: Downgrade to a smaller plan
If the plan is more than you need right now, you can move to a lower tier instead of leaving entirely. Click the Upgrade button in the top bar, then select a smaller plan in the popup (use the same email as your account). Your charges are prorated for the current billing period.
Option 3: Switch to annual to get more value
If cost is the concern but you still want Coursebox, the annual plan is usually the better deal: you get all 12 months of AI credits from day one instead of month by month. Click Upgrade in the top bar and choose the annual option, or compare plans at https://www.coursebox.ai/pricing.
What happens when you cancel
Before you go, here's what cancelling does so there are no surprises:
Billing stops: no future payments are taken.
Your account stays active and your courses are not deleted.
Dynamic SCORM and LTI courses stop functioning, including ones already exported to another system, because they need an active subscription.
Self-hosted SCORM packages keep working after you cancel.
⚠️ Important for SCORM / LTI users: previously exported Dynamic SCORM or LTI courses only keep working while your Coursebox subscription stays active. If you cancel, live training running in your own LMS can stop working. If you've exported courses, please talk to us before cancelling.
If you only need a break, pausing (above) lets you pick up where you left off. On Creator plans your courses and SCORM exports also keep running while paused.
If you'd still like to cancel
No problem — here's how. In my.coursebox, you must cancel your active plan before deleting your account.
Go to Settings → Account.
Under Subscription, click the grey Cancel Plan button and confirm when prompted.
Note: On my.coursebox, cancelling stops future billing but your account stays active until you delete it.
I deleted my account, but I'm still being charged
If you deleted your account but are still seeing charges, this is usually because the subscription was not cancelled before the account was deleted. Here's what to do next:
What to do
Please contact our support team at support@coursebox.ai with the email address associated with your account and the dates of the unexpected charges. We will investigate and, where applicable, process a refund for any charges that occurred after your account was deleted.
To avoid future charges, always cancel your plan before deleting your account. Go to Settings → Account and click Cancel Plan under Subscription first, then delete your account.
Need a hand?
Unsure which option is best for you? Book here for a quick call, or email support@coursebox.ai — we're happy to help you decide.