Certificate Management
Certificates are a valuable way to recognise learner achievement, award a completion certificate, and reinforce your training program's credibility. Whether you want to create a certificate, design a certificate template, link a certificate to a course, download a certificate, or email a certificate to a learner, this section covers everything.
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ℹ️ Updated May 2026: The certificate icon previously shown on the course overview page has been removed. Certificates are now managed exclusively from Achievements → Certificates in the left sidebar.
Create Course Certificates (Design a Certificate)
Click on Achievements → Certificates from the side navigation to manage certificates. Click on the blank frame to create a new certificate.
Edit Certificate Theme (Customise Certificate Appearance)
You can edit the following items to customise your certificate design:
Background Image: Upload a background image (recommended size: 210mm x 297mm)
Logo: Upload your company logo
Certificate Name: Enter the name of your certificate e.g. Digital Marketing Course
Dynamic Learner Name: The learner's name is automatically populated on the certificate at the time of issue.
Signature: Include an image of a signature
Authorised Name of Signature: Enter the name of the authorised signatory
Additional Text Notes: Optional additional notes
Footer Notes: Optional footer text
Styling: Change font style by clicking the font option. Change font colour by clicking the paintbrush icon. Once complete, click Save.
Note: The certificate edit button is now visible on touch and mobile devices.
Duplicate Certificates (Copy a Certificate)
Click the duplicate icon on an existing certificate to create a copy.
Search & Filter Certificates
The certificate page search bar is now filterable by associated course name. You can type a course name into the search bar to quickly find certificates linked to a specific course.
Assign Certificates to a Course (Link a Certificate)
Click Manage on the lower right corner of the certificate to assign it to a course. The system will prompt you to enter the course name. You can remove the assigned course by clicking Remove.
📌 Note: Your course must be published before a certificate can be assigned and issued to learners. If your course is still in draft, publish it first via the Share panel before linking a certificate.
⚠️ Important: Certificates can only be assigned at the course level. Assigning to individual sections or lessons is not supported.
Linking Certificates to a Program
Go to Programs from the left-hand menu > select the program > under the Certificate section, assign the relevant certificate.
Download & Email Certificates
PDF Download: Learners can download their certificate as a PDF from Profile → My Certificates → Download.
Email: Certificates are automatically emailed to learners upon course completion. Ensure email notifications are enabled in your platform settings.
Limitations & Not Supported Features
❌ Certificates cannot be linked to a single quiz or exam only — issued at course completion level only.
❌ Certificates are available at course level only — not at section or lesson level.
Regenerate Course Completion and Trigger Certificates (Resend a Certificate)
For Business & Enterprise Accounts only.
Super Admins can manually regenerate course completion and re-trigger a certificate when a learner didn't receive it.
Go to the learner's profile.
Select the Reports tab.
Locate the course and click the circular arrow icon under the Result column.
